TRANSCRIPT:

Frank Casale
Jonathan, thanks for joining us. My pleasure. Let’s get right down to it and start out with definitions. How would you describe autonomics, what it is, and how in essence does it work?

Jonathan Crane
Autonomics is pretty simple. It’s a learning engine. And once it learns, it’s a very adaptive system in terms of the way it responds. So when we look at it and we stack it up against typical, what we’ll call, scripted automation providers, its difference really comes from this powerful aspect of learning and the way in which we’re adaptive with that knowledge to be able to remediate very difficult environments.

Frank Casale
And, as you’re well aware, it’s not unusual for an executive to say, hey. I think we have that. I think we’re doing something with regard to autonomics. And for the most part, they’re really doing a lot more basic is there basic coding, scripting? Is it more about tools? How would you define the difference?

Jonathan Crane
It’s very good. It’s about tools, and it’s about developers, and it’s about developing from information. And it’s that distance between gaining that knowledge and applying that knowledge that often causes the problem. The speed at which autonomics work is really the power. It’s able to take the incident and the issue, be able to show it to the engineer, be able to then adapt the solution to it, and take their remediation steps thereafter. No scripted automation provider can touch that.

Frank Casale
Someone on your team recently described it to me as automating the automation. Is that a good expression? I

Jonathan Crane
think that’s an excellent expression, and it really gives you a sense of the speed and the power. If you can, in fact, take raw data and put it into useful knowledge and then take action upon it, and you can do it in a compressed time frame, you’ve now understood what autonomics is.

Frank Casale
Okay. Now this could have impact on in a variety of areas within an organization. But let’s jot down into IT infrastructure support. How does that play out?

Jonathan Crane
Well, think about it from an IT infrastructure. Typically, it’s all manual process with some tool help. And we’ve been living on these scripted automations and tool visibility. Now we have an ability to place over all tools the single pane of glass. And what are the two things it gives you? Tremendous visibility and then control. And that differentiates the world for the operations manager who’s typically trying to amalgamate all of these tools, deal with all of these inputs, deal with all of these vendors. Now he has an ability to look at factual information and take good responsive action.

Frank Casale
Okay. And at the end of the day, if someone does this and makes the move, they’re expecting some benefits. So what are the quantitative and qualitative benefits?

Jonathan Crane
Well, the first place you’re gonna be going to look at is your people cost. We call it human capital. You should be able to reduce your human capital cost for what we call the tactical, mundane, repetitive tasks. Well, that’s great. You can elevate those people and their value to the company by moving them to more strategic contributions. That’s a very positive, event. But here’s what also happens. The product quality, whatever it is you’re offering, a website, the service that you’re providing to the customer, it now becomes more ruggedized. The performance is unique, to most other competitors. It’s running nearly a hundred percent of the time. Your availability of this technology is also increased. So now you’ve made it easy for your customers to use, more dependable and reliable, and you’ve been able to reduce your costs. It’s a magic formula.

Frank Casale
Great. Jonathan, thank you very much. Thank you, Frank.